Cookie Policy
Our cookie policy and how we use them
This Cookie Policy explains what cookies are, how Koho uses them, and your choices regarding their use. By continuing to use our website you agree to the use of essential and functional cookies as described below. Non-essential analytics cookies are only set after you give your consent via our cookie banner.
1. What Are Cookies?
Cookies are small text files stored on your device by websites you visit. They help websites remember your preferences, keep you signed in, and understand how you use the site. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain until they expire or you delete them).
2. Essential Cookies
These cookies are strictly necessary for the website to function. They cannot be switched off. They are usually set in response to actions you take such as signing in, setting your language, or filling in forms.
| Cookie | Purpose | Duration |
|---|---|---|
sb-* | Supabase authentication session. Keeps you signed in securely. | Session / up to 7 days |
csrfSecret | Cross-site request forgery protection token. | Session |
lang | Stores your preferred language. | 1 day |
theme | Stores your light/dark mode preference. | Persistent |
sidebar:state | Remembers whether the app sidebar is expanded or collapsed. | Persistent |
3. Functional Cookies
These cookies enable enhanced functionality that is integral to how we deliver our service, including live chat support and customer relationship management. They are always active.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
hubspotutk | HubSpot | Tracks visitor identity for live chat and CRM integration. | 13 months |
__hstc | HubSpot | Tracks visitor sessions for live chat continuity. | 13 months |
__hssc | HubSpot | Keeps track of the current browsing session for chat. | 30 minutes |
__hssrc | HubSpot | Determines if the visitor has restarted their browser. | Session |
4. Analytics Cookies (Require Consent)
These cookies help us understand how visitors interact with our website by collecting information anonymously. They are only set after you click "Accept all" on our cookie banner.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Google Analytics | Distinguishes unique users by assigning a randomly generated ID. | 2 years |
_gid | Google Analytics | Distinguishes users for analytics reporting. | 24 hours |
_gat_* | Google Analytics | Throttles the request rate. | 1 minute |
ph_* | PostHog | Product analytics to understand feature usage and improve the platform. | 1 year |
Google Tag Manager (GTM) is also used to manage the loading of analytics scripts. GTM itself does not store cookies but coordinates the services listed above.
5. Managing Your Preferences
You can manage your cookie preferences in the following ways:
- Cookie banner: When you first visit our site, a banner gives you the option to accept or reject non-essential cookies. Your choice is remembered via your browser's local storage.
- Resetting your choice: To change your preference, clear your browser's local storage for this site (or use your browser's "Clear site data" option) and the banner will reappear on your next visit.
- Browser settings: Most browsers allow you to block or delete cookies through their settings. Note that blocking essential cookies may prevent you from using certain features.
6. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.
7. Contact Us
If you have any questions about our use of cookies, please contact us via our contact page.